Frequently Asked Questions

We’ve answers to all your questions! Explore the FAQs to find the answers to common queries.
If your question is not listed below, feel free to reach out directly to us.

About Equasar

Equasar is a digital development company that builds web applications, mobile apps, and cloud-powered solutions. We focus on clean code, scalability, and long-term reliability. Our aim is to help businesses create strong digital products that grow with them.

We work with eCommerce, SaaS, healthcare, fintech, education, logistics, and several other industries. Our process adapts to the unique needs of any domain. We shape our solutions based on the business challenges you are trying to solve.

We work with transparency, fast communication, and a strong development approach. Our team ensures your product is built with quality and future scalability in mind. We act as a technology partner who supports you at every step.

Services and Capabilities

We offer complete digital development which includes frontend engineering, mobile app development, backend solutions, Shopify and WordPress development, and cloud deployment. We handle new builds, redesigns, upgrades, and ongoing support. Our goal is to provide everything you need in one place

We work on both full projects and specific modules. If you need a complete product built, we take it from start to finish. If you need help with certain features or sections, we join your workflow and extend your team.

Yes, we audit your current system, understand the code, and then improve or continue development. We fix issues, refactor outdated code, and bring the project up to modern standards. Our team ensures a smooth transition even if the codebase is complex.

Technologies and Expertise

We work with React and Vue for frontend, React Native and Flutter for iOS and android mobile apps, and modern JavaScript stacks for web development. We also build on Shopify, WordPress, and HubSpot. We also offer unparalleled cloud technology expertise. Our team continuously updates its skills to follow the latest best practices.

Yes, we guide you in selecting the most suitable tech stack for your goals. We evaluate scalability, performance, timelines, and budget before recommending the right approach. Our aim is to ensure your product remains strong in the long run.

Working Process

We begin with requirement discussions followed by planning, design, development, and testing. You receive regular updates and preview builds during the process. After launch, we also offer support and improvements.

We follow clean architecture, proper coding standards, and consistent review processes. Our team tests every module before pushing it to production. This ensures the final product is stable, secure, and scalable.

Yes, you can track every step through tools like Jira or Trello. We provide weekly updates and scheduled calls so you always know the current status. Transparency is a key part of how we work.

Communication and Collaboration

We use WhatsApp, eMail, Zoom, and Google Meet based on your preference. Communication stays consistent throughout the project. You can reach us easily whenever needed.

We work in flexible time zones to match client requirements. If you prefer a specific communication window, we adjust to ensure smooth coordination. Our goal is to make collaboration effortless.

Pricing and Payments

We offer fixed cost pricing for clearly defined projects, hourly pricing for flexible work, and monthly resource hiring for ongoing needs. We keep our pricing transparent to avoid any confusion or surprise costs.

Yes, we take 30 to 40 percent upfront depending on the project size. This helps us allocate resources and begin work immediately. The remaining amount is linked to milestones or delivery phases.

We accept Stripe, PayPal, and international bank transfers. Indian clients can also pay through domestic bank transfers. We share all payment options before starting the project.

Refund Policy, Revisions, and SLAs

Yes, refunds are available when work has not started or if agreed conditions are not met. The terms are clearly mentioned in our agreement to maintain fairness. We handle refund requests in a professional and transparent manner.

Refunds are processed within 5 to 10 business days after approval. We inform you about every step until the refund is completed. Our aim is to make the process smooth and quick.

Yes, our support and maintenance services come with proper SLAs. These include guaranteed response times, monitoring routines, and issue resolution guidelines. You always know what to expect from our support team.

We provide reasonable revisions at every milestone to ensure the product matches your expectations. Our team works closely with you to refine and perfect the output. We focus on delivering exactly what you want.

Timelines and Delivery

Project timelines depend on size and complexity. Smaller websites usually take 1 to 3 weeks, apps take 2 to 8 weeks, and large systems may take a few months. We share a clear timeline before development begins.

Yes, we can allocate more resources to meet urgent deadlines. Fast track development has an adjusted pricing structure due to increased effort. We always confirm feasibility before committing.

Post Launch Support

Yes, we provide monthly or yearly maintenance plans. This includes updates, monitoring, and improvements. We make sure your product stays secure and performs well.

Our support covers bug fixes, performance improvements, backups, security updates, and server monitoring. We also handle minor feature adjustments based on your plan. The goal is to keep your application running smoothly at all times.

Security, Hosting, and Ownership

You receive full ownership of the code, designs, and project files once all payments are completed. We provide documentation and a proper handover to ensure full control. Nothing is withheld from your side.

Yes, we set up hosting on AWS, Micorsoft Azure, DigitalOcean, Google Cloud, or any provider you prefer. We also configure SSL, CI CD pipelines, databases, and domain settings. Our team ensures the deployment process is smooth and stable.

We follow secure coding standards and implement authentication, encryption, and server-level protections. We also conduct regular checks to identify and fix vulnerabilities. Your data and your users’ data always remain safe.

Getting Started

Yes, we offer a free discovery call to understand your requirements. During this call, we guide you on approach, technology, timelines, and budget. You can then decide how you want to proceed.

Yes, we are comfortable signing an NDA before any discussion. We take confidentiality seriously and protect all shared information. Many of our clients prefer this approach.

You can contact us through the website or request a call. Our team will reply within 24 hours to begin the conversation. We take care of everything from there.

Ready to Transform
Your Digital Vision?

Equasar is a digital development company that builds web applications, mobile apps, and cloud-powered solutions. We focus on clean code, scalability, and long-term reliability. Our aim is to help businesses create strong digital products that grow with them.

We work with eCommerce, SaaS, healthcare, fintech, education, logistics, and several other industries. Our process adapts to the unique needs of any domain. We shape our solutions based on the business challenges you are trying to solve.

We work with transparency, fast communication, and a strong development approach. Our team ensures your product is built with quality and future scalability in mind. We act as a technology partner who supports you at every step.

We offer complete digital development which includes frontend engineering, mobile app development, backend solutions, Shopify and WordPress development, and cloud deployment. We handle new builds, redesigns, upgrades, and ongoing support. Our goal is to provide everything you need in one place.

We work with React and Vue for frontend, React Native and Flutter for iOS and android mobile apps, and modern JavaScript stacks for web development. We also build on Shopify, WordPress, and HubSpot. We also offer unparalleled cloud technology expertise. Our team continuously updates its skills to follow the latest best practices.

We offer fixed cost pricing for clearly defined projects, hourly pricing for flexible work, and monthly resource hiring for ongoing needs. We keep our pricing transparent to avoid any confusion or surprise costs.

We provide reasonable revisions at every milestone to ensure the product matches your expectations. Our team works closely with you to refine and perfect the output. We focus on delivering exactly what you want.

Yes, we can allocate more resources to meet urgent deadlines. Fast track development has an adjusted pricing structure due to increased effort. We always confirm feasibility before committing.

Yes, we provide monthly or yearly maintenance plans. This includes updates, monitoring, and improvements. We make sure your product stays secure and performs well.

We follow secure coding standards and implement authentication, encryption, and server-level protections. We also conduct regular checks to identify and fix vulnerabilities. Your data and your users’ data always remain safe.

You can contact us through the website or request a call. Our team will reply within 24 hours to begin the conversation. We take care of everything from there.

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